FAQ


RETURNS

1. Do you allow customers to return items. 

At this time we do not accept returns. If you have any questions about products please inquire prior to purchasing something.

DELIVERY

1. Do you ship internationally?

Unfortunately we only ship to the United States for now. We do have plans to expand and offer worldwide shipping very soon!

2. How much does shipping cost?

Shipping is based solely on USPS price per weight of your package. 

3. How do I edit my order if I spelt my address wrong?

Please email us at info@bluesunset.com as soon as possible so we can change the address on your order. There is a processing time before we ship out orders so we can make a change. However, please note that once the item has shipped you must consult the postal service to change the address. 

4. When will my order arrive?

Non-custom orders: 1-2 processing time and 2-3 day shipping ( as long as there are no USPS delays)

Custom orders: Up to three weeks

*Please note if you order something custom and non-custom we ship everything at one time.

5. How do I track my order?

Once your order has been processed, you will receive an email with your tracking number(s).

JEWELRY CARE

1. How should I take care of my jewelry?

Your jewelry will be made of high quality metal and but we recommend to not let it get wet if you can as that may affect durability. This means take off your jewelry in the shower, when getting into a pool or when working out. 

CUSTOM ORDERS

1. Do you accept custom orders?

Yes we do! Please check out our custom collection to view pieces that can be custom made! If you have any questions feel free to shoot us an email! 

CONTACT

1. How can we contact you?

Please email: info@bluesunset.com if you have any further enquiries.  Our customer support team will respond within 24 hours. You can also send us a message on Instagram: @_bluesunset and we will get back to you within 24 hours. 

 Thank you